Our Main Services
NEW/CLOSE OF ACCOUNTS
Avoid the queues and allow us to assist with the entire process.
We assist with:
- Completion of any required documentation
- Any deposits required when opening a new account and
an account number will also be provided - Weekly follow ups with the municipality on the status
REFUNDS
Avoid the queues and allow us to assist with the entire process.
We assist with:
- Will let you know on the municipality’s requirements and
documentation required. - Constant follow ups to resolve the transfer of the refund.
PREPAID ELECTRICITY METER
Avoid the queues and allow us to assist with the entire process.
We assist with:
- Filling in and submitting relevant application form
- Follow up on the status of the quotation
- Submitting proof of payment and follow up on the installation of the prepaid installation
- Ensuring that the Electricity service is removed off the account after installation
CATEGORY CHANGE
Avoid the queues and allow us to assist with the entire process.
We assist with:
- What documentation is required
- Complete relevant application form
- Follow up on the status until completion
ELECTRICITY & WATER
Is your billing correct on your account and do you have the
correct meter reflecting on your account?
If not, we will:
- Correct the reading
- Make sure there are adjustments if required
- Correct the meter on your account
- Consistently follow up until resolved
PROPERTY VALUATIONS: OBJECTIONS / APPEALS
Is your market value inflated?
We will assist with correcting the market value by:
- Submitting relevant application forms
- Attend to appeal hearings, etc.
AOD (PAYMENT PLANS)
Avoid the queues and allow us to assist with this process.
We assist with:
- Arranging deposit amount and payment terms
- Submit relevant documentation required
CREDIT TRANSFERS
Avoid the queues and allow us to assist.
We assist with:
- Transfer from 1 account to another account who is the
same owner of the property - Will submit relevant documentation required
- Follow up until resolved
CONSOLIDATION OF ACCOUNTS
Do you have 2 accounts for the same property?
We assist with:
- Having these accounts consolidated into 1
TARIFF CHANGE (ELECTRICITY & WATER)
Is your property correct categorised (ie residential, business,
Residential Agricultural, Agricultural, etc.)?
If not, we assist with:
- Correcting the category and any adjustments if necessary
NEW SERVICE CONNECTIONS
Avoid the queues and allow us to assist with the entire process.
We assist with:
- Filling in and submitting relevant application form
- Following up on quotation
- Follow up on installation
PBO/NPO APPLICATIONS
Are you registered as a PBO or NPO and require our assistance
to register at the municipality?
We will assist:
- Will let you know on relevant documentation required
- Submit to the municipality
- Follow up until resolved
- Make sure that any adjustments reflect on the account
Other Services
Replacement of Faulty Meters
Transposed Meters
Lodging and/or Follow up of Existing Disputes
Service Disconnections
Statement/Billing Corrections or Information
Refuse Bins
Locate Account Number
Double Billings
Meter Readings
Meter Tests
Leak Detection
Site Inspections
Requesting of Job Cards for final readings
Consent Use
Servitude Cancellation
Account Reconciliations
SG Diagrams
Deed Search
ESP (Extended Social Package)
and many more, give us a call for a quotation for our services
